Complaints Procedures

If you have any complaints about the service provided to you, you should take the following steps:-

  1. Contact the Manager or your adviser and tell them about your complaint.
  2. If your complaint is not satisfactorily resolved within three days, please contact a Director of Assured Management Limited ON 07) 5578 6177 or at enquiries@assuredm.com.au or put your complaint in writing and send it to Assured Management Limited at PO Box 43, Mermaid Beach QLD 4218. We will try to resolve your complaint quickly and fairly.
  3. If you are still not satisfied with the outcome, the Manager is a member of the independent Australian Financial Complaints Authority at GPO BOX 3, Melbourne VIC 3001, PH 1800 931 678, email info@afca.org.au or visit their website www.afca.org.au.

The Australian Securities and Investments Commission also has a Free call Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights (www.asic.gov.au).